Shipping Policy

At Ruvique, we strive to process and dispatch every order quickly and ensure it reaches you safely. Once an order has been handed over to our courier partner, delivery timelines are subject to the courier network and destination serviceability.

1. Order Processing

Orders are generally processed and dispatched within 1–2 business days.

Orders placed before 11:00 AM IST may be processed on the same business day, depending on order volume, product availability, and operational requirements.

Orders placed on Sundays, public holidays, or during high-volume sale and festive periods may require additional processing time.

2. Estimated Delivery Time

Standard delivery generally takes approximately 3–7 business days after dispatch across India.

Delivery time may vary depending on:

• Delivery location and PIN code

• Courier partner serviceability

• Remote or difficult-to-service locations

• Weather conditions

• Operational or network disruptions

• Public holidays

• Festive-season or sale-related shipment volumes

• Other circumstances beyond Ruvique's reasonable control

All delivery dates shown on our website, checkout page, tracking page, WhatsApp, SMS, or communicated by our team are estimated timelines and should not be considered guaranteed delivery dates.

3. Urgent or Date-Specific Orders

If you require an order for a birthday, anniversary, festival, wedding, Raksha Bandhan, or any other specific date, we strongly recommend placing your order well in advance.

Ruvique will make every reasonable effort to dispatch your order promptly; however, we cannot guarantee delivery on or before a specific date once the parcel has been handed over to the courier partner.

Customers may contact us before placing an urgent order if they would like us to check the estimated delivery timeline for their PIN code.

4. Shipping Charges

• Free shipping is available on eligible orders above ₹999.

• Orders below the applicable free-shipping threshold may attract a standard shipping charge.

• Any applicable shipping charges will be displayed at checkout before the order is placed.

Promotional shipping offers may vary from time to time.

5. Order Tracking

Once your order has been dispatched, tracking information will generally be shared through SMS, email, WhatsApp, or the contact information provided with your order.

Please allow some time for the courier partner's tracking system to update after dispatch.

6. Courier Delays

Once an order is dispatched, the shipment is handled by a third-party courier partner.

While we actively assist customers with delayed shipments and follow up with courier partners wherever possible, Ruvique does not directly control courier operations, routing, delivery schedules, local delivery offices, or delivery personnel.

Delays caused by courier network congestion, weather, transportation issues, local restrictions, operational disruptions, or similar circumstances may therefore occur.

A delay in an estimated delivery timeline does not automatically mean that the shipment is lost or cancelled.

7. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate shipping address, PIN code, mobile number, and other required delivery information.

If a shipment is delayed, undelivered, or returned because of:

• An incorrect or incomplete address

• Incorrect PIN code

• Incorrect phone number

• Customer being unavailable

• Failure to respond to courier calls or delivery attempts

Ruvique may not be responsible for the resulting delay or Return to Origin (RTO).

Additional shipping charges may apply if the customer requests the parcel to be shipped again.

8. Cash on Delivery & Partial COD Orders

For certain orders, Ruvique may offer Cash on Delivery (COD) or Partial COD, where a confirmation amount is paid in advance and the remaining amount is collected upon delivery.

Customers are requested to accept confirmed COD and Partial COD shipments when delivery is attempted.

For Partial COD orders that are refused, remain unaccepted, or become RTO due to customer-related reasons after dispatch, the advance confirmation amount may be non-refundable in accordance with our Refund & Replacement Policy.

9. Refused & Return-to-Origin Shipments

If a customer refuses a shipment without a valid qualifying reason, or the shipment is returned to us because repeated delivery attempts were unsuccessful, the order may be treated as a Return to Origin (RTO) shipment.

For COD or Partial COD orders with repeated refusal or RTO history, Ruvique reserves the right to:

• Restrict Cash on Delivery for future orders

• Request full or partial prepaid payment before processing future orders

• Recover applicable re-shipping charges where appropriate

10. Lost or Damaged Shipments

If tracking indicates that a shipment may have been lost or damaged while in transit, please contact us.

We will coordinate with the courier partner and assist you with the appropriate resolution after the courier investigation is completed.

11. Delivery Confirmation

Courier tracking showing a shipment as Delivered will generally be treated as confirmation of delivery.

If you believe your order has been incorrectly marked as delivered, please contact us as soon as possible so that we can raise the issue with the courier partner.

12. Contact Us

For questions regarding shipping, delivery estimates, tracking, or courier delays, please contact us:

Email: care@ruvique.co.in
WhatsApp: 9096111987
Instagram: @ruvique.official

Our team will be happy to assist you and coordinate with the courier partner wherever possible.

Last Updated: August 2026