At Ruvique, we want you to love every piece you receive. Since our jewellery is carefully packed and quality-checked before dispatch, we currently offer replacement in specific cases only.

1. Returns

We do not accept returns for reasons such as:
• change of mind
• personal preference
• incorrect selection by the customer
• minor color variation due to screen/display differences

2. Replacement Eligibility

We offer a replacement only if:
• you receive a damaged product
• you receive the wrong item
• you receive a product with a major manufacturing defect

To be eligible, you must contact us within 48 hours of delivery with:
• your order number
• clear unboxing video
• clear photos of the product and packaging

3. Mandatory Unboxing Video

To process any replacement request, a full unboxing video is mandatory.
The video should:
• start before opening the package
• clearly show the sealed parcel
• clearly show the issue/damage/item received

Without a proper unboxing video, we may not be able to approve the replacement request.

4. Condition for Replacement

The product must be:
• unused
• in original condition
• returned with original packaging, tags, and accessories, if any

Products showing signs of use, damage after delivery, or mishandling will not be eligible.

5. Replacement Process

Once your request is reviewed and approved:
• we will arrange a replacement of the same product, subject to stock availability
• if the same item is unavailable, we may offer a similar product of equal value or store credit, at our discretion

6. Non-Replaceable Items

The following are not eligible for return or replacement:
• sale or discounted items
• customized/personalized jewellery
• items damaged due to misuse, improper storage, water, perfume, chemicals, or wear and tear
• requests made after 48 hours of delivery

7. Refunds

We currently do not offer refunds.
Only approved replacement requests will be processed.

8. Shipping for Replacement

If the replacement is approved due to our error or a damaged/wrong product:
• replacement shipping, if applicable, will be handled by us

If the issue does not qualify under our policy, the request will be declined.

9. How to Request a Replacement

Please contact us at:

Email: care@ruvique.co.in
Instagram: www.instagram.com/ruvique.official
WhatsApp: 9096111987

Please share your:
• order number
• unboxing video
• photos of the issue
• brief description of the problem

10. Contact

For any support, feel free to reach out to us at care@ruvique.co.in. We are happy to help and want your experience with Ruvique to be smooth and pleasant.