Refund & Replacement Policy

At Ruvique, we want you to love every piece you receive. All our jewellery is carefully inspected, quality-checked, and securely packed before dispatch.

Due to the nature of our products, we generally do not accept returns based on personal preference or change of mind. Replacement or refund requests are considered only in the circumstances described below and subject to applicable consumer laws.

1. Returns

We do not accept returns for reasons such as:

• Change of mind

• Personal preference

• Incorrect product, size, colour, or design selected by the customer

• Minor colour variations caused by screen, lighting, photography, or display settings

• Customer no longer requiring the product after dispatch or delivery

2. Replacement Eligibility

A replacement may be offered if:

• You receive a damaged product

• You receive the wrong item

• You receive a product with a major manufacturing defect

Please contact us within 48 hours of delivery and provide:

• Your order number

• A complete unboxing video

• Clear photographs of the product and packaging

• A brief description of the issue

3. Mandatory Unboxing Video

A complete unboxing video is required for us to verify claims relating to damage, missing items, or incorrect products.

The video should:

• Begin before the parcel is opened

• Clearly show the sealed package

• Show the complete unboxing process without cuts or interruptions

• Clearly show the product and the reported issue

Requests without sufficient evidence may not be approved, subject to applicable consumer laws.

4. Condition for Replacement

To qualify for a replacement, the product must be:

• Unused and unworn

• In its original condition

• Returned with the original packaging, tags, accessories, and complimentary items, where applicable

Products showing signs of use, accidental damage, mishandling, or damage occurring after delivery may not qualify.

5. Replacement Process

Once your request has been reviewed and approved:

• We will arrange replacement of the same product, subject to availability.

• If the same product is unavailable, we may offer an alternative product of equivalent value, store credit, or another appropriate resolution.

6. Non-Replaceable Items

The following are generally not eligible for replacement for reasons unrelated to a defect or error by Ruvique:

• Sale or discounted products

• Customized or personalized jewellery

• Products damaged due to misuse or improper storage

• Damage caused by water, perfume, chemicals, cosmetics, or other external substances

• Normal wear and tear

• Requests submitted more than 48 hours after delivery

Nothing in this section limits any rights available to customers under applicable consumer laws in relation to defective, damaged, incorrect, or misrepresented products.

7. Refunds

Ruvique generally operates on a replacement-first policy and does not provide refunds for change of mind, personal preference, incorrect selection, or other non-qualifying reasons.

Where a product is damaged, defective, incorrect, materially different from what was ordered, or where a refund is otherwise required under applicable consumer law, an appropriate resolution including replacement, store credit, or refund may be provided as applicable.

8. Partial COD Orders

For certain Cash on Delivery orders, Ruvique may require customers to pay a Partial COD confirmation amount in advance, with the remaining order value payable at the time of delivery.

Once a Partial COD order has been processed and dispatched, the advance amount is non-refundable in cases where the customer voluntarily refuses or does not accept the parcel, including situations such as:

• Refusal of delivery without a qualifying product-related reason

• Change of mind after dispatch

• Customer being repeatedly unavailable to receive the shipment

• Incorrect or incomplete address/contact information provided by the customer

• Failure to respond to courier delivery attempts

• Return to Origin (RTO) caused by customer refusal or non-acceptance

The Partial COD amount helps cover costs already incurred towards order processing, packaging, forward shipping, courier handling, and Return to Origin (RTO) charges.

This condition does not apply where the non-delivery or return is attributable to an error by Ruvique, or where a refund or other remedy is required under applicable consumer law.

By selecting Partial COD and placing the order, the customer acknowledges and agrees to these terms.

9. Shipping for Approved Replacements

If a replacement is approved because the customer received a damaged, defective, or incorrect product due to an error attributable to Ruvique, applicable replacement shipping costs will be handled by us.

Requests that do not qualify under this policy may be declined.

10. How to Request Support

Please contact us at:

Email: care@ruvique.co.in
Instagram: @ruvique.official
WhatsApp: 9096111987

Please provide:

• Order number

• Complete unboxing video

• Clear photographs of the issue

• Brief description of the problem

11. Contact

For any questions regarding your order, replacement, Partial COD payment, or this policy, please contact us at care@ruvique.co.in or WhatsApp us at 9096111987.

We are happy to assist and want your experience with Ruvique to be smooth and pleasant.

Last Updated: August 2026